Social Media Analysis and Monitoring tool for detection of digital payment fraud and disruption.
Social Media Analysis tool
Proposal submission date
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Problem Statement Information
Category
AI/ML, Retail/Consumer Banking
Problem statement tags
socialmediatool
stopfraud
smanalysis
Short Description
Detailed Description
Social media is playing vital role of providing a platform through which the consumers can raise their concerns. The analysis of consumer complaints and concerns over platforms like facebook, twitter, Instagram, etc. may facilitate the digital payment operators as well the regulator in taking proactive and swift action for consumer protection and fraud prevention. It may also help in the evaluation of a payment product through consumer sentiment analysis.